Return and Refund

Thank you for shopping at ExecSocks. We take immense pride in the premium quality, breathable fabrics, and exquisite craftsmanship of our executive socks and gift bundles. If you are not entirely satisfied with your purchase, we are here to help make things right.

1. Overview and Eligibility for Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unworn, unwashed, and in the exact same condition that you received it. It must also be in the original product packaging (such as the unblemished luxury gift boxes or product sleeves). Items showing signs of wear, odor, laundering, or missing packaging tags will not be accepted due to hygiene and safety standards associated with hosiery products.

2. Non-Returnable Items Several types of goods are exempt from being returned. Perishable or intimate hosiery items that have been worn or tried on outside of strict hygiene standards cannot be returned. Additional non-returnable items include:

3. Refunds Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5-10 business days depending on your banking institution).

4. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at our support email.

5. Exchanges: We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item or a different pattern from our collection, send us an email regarding your request and ship your item to our designated return address provided by our support team.

6. Shipping Costs for Returns You will be responsible for paying for your own shipping costs for returning your item unless the return is a result of our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund where applicable. Depending on where you live, the time it takes for your exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.