Thank you for visiting and shopping at ExecSocks. Following are the terms and conditions that constitute our Shipping Policy. All orders are processed and shipped with premium care to ensure your luxury executive socks arrive in pristine condition.
1. Processing Time All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped along with tracking details. Orders are not shipped or delivered on weekends or major national holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen delivery speed.
-
Standard Shipping: Typically takes 3 to 7 business days depending on your location. Free standard shipping may apply on orders over a specified promotional threshold.
-
Expedited / Express Shipping: Typically takes 2 to 3 business days for urgent professional wardrobe updates or special event preparations like weddings. Delivery delays can occasionally occur due to carrier updates, custom clearances, or unexpected weather conditions, which are outside of ExecSocks’ direct control.
3. Shipment Confirmation and Order Tracking Once your order has been dispatched from our fulfillment center, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours so you can monitor its live transit status right up to your doorstep or executive office mailing room.
4. Customs, Duties, and Taxes ExecSocks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office if you have questions regarding international import duties before placing your order.
5. Damaged, Lost, or Stolen Packages ExecSocks takes absolute care in packaging our luxury items securely. However, if your package arrives damaged or appears to have been tampered with, please save all packaging materials and damaged goods before taking photos and filing a claim with the shipment carrier. Reach out to our customer support team immediately so we can assist you with an investigation or replacement where applicable. We are not liable for products damaged or lost during shipping if caused by the courier mishandling, but we will do our utmost to help resolve carrier disputes.